1. Information We Collect
We may collect personal information such as:
Name
Phone number
Email address
Address or service location
Details about your property or cleaning requirements
Any information you submit via forms or emails
We may also collect non-identifiable website usage data (e.g., cookies, analytics, device information).
2. How We Collect Information
We collect information through:
Website enquiry forms
Phone calls, emails and SMS communication
On-site inspections or service bookings
Cookies and website analytics tools
You may choose not to provide certain information, but this may affect our ability to deliver services.
3. How We Use Your Information
We use your information to:
Provide quotes and deliver services
Respond to enquiries
Manage bookings and customer accounts
Improve our website and services
Communicate updates, reminders or promotional offers (opt-out anytime)
Meet legal or regulatory requirements
4. Sharing of Information
We do not sell your information.
We may share information with:
Employees, contractors or service partners involved in delivering your service
IT, hosting, analytics or marketing providers
Legal authorities only when required by law
All third parties must comply with privacy obligations.
5. Data Storage & Security
We take reasonable steps to protect your information from loss, misuse or unauthorised access using:
Secure systems
Access controls
Encryption and data protection measures
However, no online system can guarantee 100% security.
6. Cookies & Website Tracking
We may use cookies and analytics tools to improve website performance, measure traffic and enhance user experience.
You can adjust browser settings to disable cookies if preferred.
7. Access to Your Information
You may request access to, correction of, or deletion of your personal information at any time by contacting us:
[email protected]
8. Third-Party Links
Our website may link to external sites. We are not responsible for their content or privacy practices.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website.
10. Contact Us
For privacy enquiries or complaints, please contact:
Email: [email protected]
Phone: 0450 110 522